User's Rights

ᐋᑳ ᓂᐦᐋᒋᐦᐄᐙᒡ ᒑᒀᓐ

Users' Rights of the Cree Board of Health and Social Services of James Bay

Download the full Code of Ethics (updated 2016)

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BECAUSE the users are at the heart of the CBHSSJB’s mission, the respect of their private person is a value we endorse. Therefore, the CBHSSJB considers the recognition of the following rights to be essential.

As user of services you have:

    • The right to be respected and to have your dignity respected
    • The right of recognition of your autonomy and the respect of your personal needs 
    • The right to be treated, at all times, with courtesy, fairness and understanding
    • The right to the respect of your integrity
    • The right to be informed of your state of health and of the various options open to you before giving your consent
    • The right to accept or refuse care, on your own or through your spokesperson, freely and in an informed manner
    • The right to culturally safe care and services
    • The right to your privacy
    • The right to be treated with equality  
    • The right of your freedom of conscience and religion
    • The right to your freedom of thought, belief, opinion and expression
    • The right to protection
    • The right to be informed as soon as possible of any accident that occurs during the provision of services
    • The right to quality and accessible services
    • The right to receive, with continuity and in a personalized and safe manner services that are appropriate
    • The right to information
    • The right to be informed of existing services and the way to obtain them
    • The right to have access to your record, which is confidential
    • The right to participation
    • The right to participate in the decisions that concern you
    • The right to support and assistance
    • The right to be escorted or assisted by the person of your choice in getting information about services
    • The right to file a complaint without the risk of reprisal
    • The right to be informed of the complaint examination procedure
    • The right to be escorted or assisted in the complaint examination procedure
    • The right to representation
    • The right to be represented in regard to all your recognized rights if you are unable to give your consent
    • The right to end-of-life care

To ensure that the users’ rights are complied with, the interveners are expected to adopt client-oriented practices and conducts.

Source: CBHSSJB Code of Ethics, Revised 2016.