Clients in Waswanipi, Waskaganish, Wemindji and Whapmagoostui who need to speak to a nurse after the clinic closes will now have their calls directed to one regional on-call nurse.
When you dial the local on-call number between 8 p.m. and 8 a.m., your call will be directed to the regional nurse.
Most callers will not notice any difference in the service. After asking which community you are calling from the nurse will assess your condition and guide you to the appropriate resources.
This change comes after a successful pilot project in Waskaganish and Wemindji. Waswanipi was added in early November and Whapmagoostui in February 2023.
The regional on-call number has been set up to provide relief to our overstretched nursing staff. It allows us to continue to prioritize emergencies and urgent care while giving nurses time to rest.
What do I need to do?
Nothing! But it helps to be prepared when you call.
Please be ready to answer these questions:
Your first and last name?
Are you calling for yourself of someone else (for example, a child, elder or someone unable to speak on the phone)?
If you are calling for someone else, please provide their first and last name, if possible.
Why are you calling?
What is your location or address?
What is your phone number, in case we need to call you back?
Info Santé 811
811 is a free and confidential telephone health consultation service available across Eeyou Istchee and Quebec. The service is available 24 hours a day, 365 days a year. A nurse at 811 will answer questions about non-urgent health issues.